Need help? Email [email protected]. Nuro is operated by Patterns Inc, Mumbai, 400022. For privacy requests, email [email protected].
Include your app version, device model, iOS version and a brief description of what happened. A screenshot can help, but remove private information first. Never send a password, sign-in code or full payment-card details.
Nuro is free to download. After onboarding, you need an active Nuro Pro trial or subscription to use the main app. Eligible new subscribers receive a 3-day free trial, then the yearly subscription renews at US$39.00 in the US. Your App Store shows your local price and eligibility before purchase. There is no ongoing free tier.
Open iPhone or iPad Settings, tap your name, choose Subscriptions, then Nuro Pro. You can also visit https://apps.apple.com/account/subscriptions. Cancel a free trial at least 24 hours before it ends to avoid being charged. Deleting the app or your Nuro account does not cancel billing.
Use Restore purchases on the Nuro membership screen while signed into the Apple Account used to purchase. Restoring membership does not necessarily recover a different Nuro account's progress. If you linked your Nuro account to an email, use account recovery to access that progress. Contact support if access remains incorrect; do not purchase again just to troubleshoot.
For an App Store purchase, use https://reportaproblem.apple.com/. Apple evaluates refund requests under its policies and applicable consumer rights.
Check Nuro's Screen Time permission, your selected apps and whether a timed break is active. Blocking needs a compatible physical Apple device. Device settings and iOS behavior can affect protection. Contact support if a block or relock does not work as expected. Do not rely on Nuro to restrict access to emergency or essential services.
Open Settings > Your account to link an email address. From the locked membership screen, choose Recover or link account. Follow the email confirmation steps. An account without a linked recovery address may not be recoverable after its local sign-in information is lost.
Open Settings > Your account and the privacy controls, or choose Privacy, export and delete account from the locked membership screen. Use export to obtain available account records. To request deletion, type DELETE and confirm. If a current activity prevents deletion, complete or settle it first; contact [email protected] if you cannot. If the app asks you to finish cleanup, complete that step to remove remaining local settings.
Cancel your subscription separately if you do not want it to renew. You do not need an active subscription to access privacy controls or contact us.